RETURN POLICY

Refund & Replacement Policy

We take pride in creating high-quality, handcrafted jewelry. However, because our pieces are made by hand using real seashells, minor imperfections are inevitable.

If your item arrives broken or breaks within one week of purchase, we will offer a replacement (depending on the piece) or a refund for the price of the item.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We want to make it right! Our seashell pieces are delicate, so please handle them with care. If a seashell breaks within one week of delivery, we will replace or refund the item.

Returns & Cancellations

    •    We do not accept returns on pieces containing brass. Please check the material details before purchasing. Brass can naturally tarnish over time, even with gold plating. We do not offer replacements or refunds for tarnishing or allergic reactions to metals. We recognize the diversity in the composition of our customers' skin makeup. Each individual's skin is unique, which can result in varying reactions to certain products and materials used in our products. This policy aims to clarify our stance on the potential for tarnishing and discoloration that may occur due to these genetic makeup differences. We advise considering this information before placing your order.

    •    We cannot cancel orders once they have been processed.

Our Unique Guarantee

Every seashell is one of a kind! While you may not receive the exact shell pictured, we guarantee that your piece will be as beautiful and unique as the one shown.

For any issues, please contact us within one week of receiving your order, and we’ll be happy to help.