We take pride in creating high-quality, handcrafted jewelry and want you to love your Shell + Stone pieces! Because many of our pieces are handmade using real seashells and other natural materials, minor variations and imperfections are a natural part of what makes each piece unique.
Please review our policies below before reaching out about a return, exchange, repair, replacement, or damaged item.
Proof of purchase is required for all returns, exchanges, complimentary repairs, replacements, and warranty claims.
Accepted proof of purchase may include:
An order number
A receipt
An email confirmation
A bank or credit card statement showing the purchase
This applies to both online and in-person purchases.
If we are unable to verify your purchase, we may still be able to offer a paid repair or replacement when possible, but complimentary services cannot be guaranteed.
Please inspect your order upon arrival and contact us as soon as possible if your item arrives damaged, defective, or incorrect. We want to make it right!
For manufacturing defects, please contact us within 30 days of delivery or purchase with proof of purchase and clear photos of the issue. When an item is determined to have a manufacturing defect, we will repair or replace it at no cost whenever possible.
Damage that occurs after extended wear — including lost stones, broken or crushed components, snapped chains, damaged shells, or other accidental damage — is not considered a manufacturing defect and does not qualify for a guaranteed free replacement.
Our jewelry is made with real seashells, which means every shell is completely unique and should be handled with care.
If a seashell arrives broken or breaks within one week of delivery or purchase, please contact us with proof of purchase and clear photos. Depending on the piece and availability, we will offer a replacement or refund for the price of the affected item.
After one week, broken or damaged seashells are not eligible for a guaranteed complimentary replacement or refund. When possible, we may offer a paid repair, discounted replacement, or another solution on a case-by-case basis.
We accept eligible returns and exchanges within 14 days of delivery or purchase. Items must be unworn, unused, and in their original condition.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.
The following items are not eligible for return or exchange:
Pieces containing brass
Custom or personalized pieces
Final sale items
Items showing signs of wear or damage after purchase
Please check the material details listed on each product before purchasing.
We do not offer returns, refunds, or replacements for allergic reactions or individual sensitivities to metals.
We are happy to offer complimentary repairs for simple, repairable hardware issues within 6 months of purchase.
This may include:
Faulty or opened jump rings
Clasp issues
Pendant bail issues
Unusual fading or tarnishing on small hardware components
Similar minor, repairable hardware issues
Proof of purchase is required.
After 6 months, we may still be able to repair your piece for a small materials or repair fee. Customers may be responsible for shipping costs associated with repairs.
Because our two initial necklace styles are made with different materials, they have different replacement policies.
More than 95% of our current jewelry collection is made without brass. We have intentionally transitioned almost entirely to higher-durability materials, including stainless steel and 18k gold PVD, which make up the vast majority of our current collection.
However, a small number of our older or specialty pieces — including our Script Initial Necklace charms — are made with brass and gold plating. Any piece containing brass will always be clearly identified in the product description so you know exactly what material you are purchasing.
Brass can naturally tarnish over time, even when gold plated. Because of this, pieces containing brass are not eligible for returns, refunds, or replacements due to tarnishing, with the exception of our Script Initial Necklace charms.
For Script Initial Necklace charms, we offer complimentary replacement initial charms for tarnishing while replacement inventory is available.
Proof of purchase is required, and replacements are subject to availability. Because these charms may be discontinued or unavailable in certain letters, an exact replacement cannot be guaranteed. The customer is responsible for shipping charges associated with any replacement initial charm.
Our Seaside Initial charms are made with stainless steel, 18k gold PVD, and genuine mother-of-pearl inlay. While the metal portion is designed to be non-tarnish and water safe, the natural mother-of-pearl inlay requires more delicate care.
If cracking, chipping, or damage to the mother-of-pearl inlay occurs within the first 30 days of delivery or purchase, we will replace the initial charm at no cost.
After 30 days, damaged, cracked, or chipped Seaside Initial charms are not eligible for a complimentary replacement, and a new initial charm must be purchased. The customer is responsible for shipping charges.
Proof of purchase is required for all complimentary replacements.
Because many of our pieces are handmade, one of a kind, made with natural shells, or sourced in limited quantities, not every item can be repaired or replaced.
Items with missing stones, broken ring bands, damaged shells, cracked or chipped inlays, or other components that cannot be individually repaired may require a full replacement. Free replacements are not guaranteed outside of the time frames specifically stated in this policy.
When possible, we may offer a discounted replacement, paid repair, or another solution on a case-by-case basis.
Normal wear and tear, accidental damage, loss, improper care, and damage caused by exposure inconsistent with the item's listed care instructions are not covered.
We cannot guarantee order cancellations once an order has been processed. If you need to request a cancellation, please contact us as soon as possible. Once an order has been fulfilled or shipped, it cannot be canceled.
Every seashell is one of a kind! Because we work with real, natural shells, variations in color, shape, size, texture, markings, and other natural characteristics are expected.
While you may not receive the exact shell pictured, we guarantee that your piece will be just as beautiful and unique. These natural variations and minor imperfections are not considered defects.
For any issues, please contact us with your proof of purchase and clear photos of the item so we can determine the best available option. 🤍
